Last updated: May 1, 2026
If your Malwarebytes license key fails to activate or stops working within 90 days of purchase, MWBit will provide a free replacement key at no additional cost. Simply contact us through our Discord server or email us at [email protected].
If we are unable to resolve your issue with a replacement key, or if you are unsatisfied with your purchase for any reason, you are entitled to a full refund within 14 days of the original purchase date.
This policy complies with the EU Consumer Rights Directive 2011/83/EU, which grants consumers in the European Union a statutory right of withdrawal within 14 days of purchase.
Please include your order reference, the license key in question, and a brief description of the issue. We aim to respond within 2 hours, 7 days a week.
Approved refunds are processed within 3–5 business days to the original payment method. You will receive confirmation via email or Discord once the refund has been issued.
Refund requests may be declined if:
We strongly encourage contacting us before initiating a chargeback with your payment provider. We resolve most issues within hours. If a chargeback is filed without prior contact, MWBit reserves the right to deactivate the associated license key and dispute the chargeback with evidence of delivery.
For any refund-related inquiries:
Discord: discord.gg/PADqmxfzX
Email: [email protected]